Sandra Holtzman, president of Holtzman Communications in New York, delivers high-end integrated marketing communications services to a wide range of technology, IT, pharmaceutical, and biotech companies, including many startup and later-stage technology companies.
At a mid-afternoon meeting last week at the Blue Water Grill on Manhattan’s Union Square, Holtzman described her approach to handling the communications requirements of emerging technology companies.
“Some of my firm’s marketing techniques have been developed by taking traditional style marketing tactics and adapting them to today’s needs, and, in the process, making them infinitely more efficient, accurate and highly cost-effective solutions,” she says. Her tagline, “Lo Fat Advertising. Big Ideas Without Big Overhead ®.” embodies this approach.
One such solution which she has developed and has been using for about four years is the proprietary methodology she calls OpenMind™ Research. This approach to marketing research is structured by using a brainstorming format to discover the key perceptions of brand, product and website end users, and to develop targeted messaging to those audiences. Using this approach, all interested parties to the research – the agency, the client, the end-users – are present at, for example, the focus session, creating what Holtzman says is better overall research results, derived more quickly and more efficiently. Using this approach, she says, appropriate research results can be generated in a single session.
Selling Value
Holtzman describes her services as “selling value” to clients – and that’s particularly important for startup companies who are trying to maximize the benefits derived from their limited marketing and communications budgets.
“We customize the communications strategy for each client,” she says. “We recommend only what they need at a given time – and not more.”
For example, if she’s working with a small startup with a very limited budget, she will work up only what they need at the moment – e.g., letterhead, business cards, envelopes, a logo and tag line, etc.
That does not mean, she explains, that she tries to penny-pinch on the quality of the work done by her shop. “We don’t compromise on quality – and we’re not susceptible to the ‘I can get it cheaper elsewhere’ arguments from clients. Our goal is to give the highest value for the client – not necessarily to be the lowest cost.”
As the client’s requirements grow, Holtzman continues to work with them to, again, provide the highest possible value within their budgets.
While she has worked with many large pharmaceutical clients, including Pfizer, Merck, Warner-Lambert, Johnson & Johnson, Purdue Frederick and Chesebrough-Ponds, her client list includes specialty pharma such as Stiefel Laboratories and is also studded with small, young companies as well, including NexGenix Pharmaceuticals, Xcellerex, HydroGlobe (a nanotech startup), PEG Pharmaceuticals and New Jersey Institute of Technology’s Enterprise Development Center which houses start-ups.
The Importance of Websites
Holtzman has interesting views on the role of websites in marketing communications today. “Today, websites and the Internet are the predominant method for communicating with customers and getting the word out,” she says. “Printed collateral materials continue to be used to some extent, as do novelty items to be handed out at trade shows, etc. However, when someone wants to know about your company, today, they most often go to your website first.”
In a bylined article entitled “Websites that Click: Who does your site speak to anyway?” (Pharmaceutical Executive, January 2005), Holtzman says that companies that want to reach and influence their customers need to “know and listen” to their audience. “To build an effective website, companies first need to listen to the people who will be using the site,” she states.
This advice is true for companies of all sizes, she says, but particularly so for young companies that need to move quickly to develop their marketplace, and that cannot afford to squander their time or their financial resources on ineffective or off-target website development.
One reason that Holtzman can deliver “big ideas without big overhead” is the fact that Holtzman Communications operates as a “virtual firm,” which is a concept that has been increasingly used by many startup and early-stage companies.
However, Holtzman notes that her colleagues at Holtzman Communications are not just “freelancers.” Rather, she says, they are a “dedicated team” of “creative-director-level art directors and copywriters, CIO-level programmers, information architects, technical writers and strategic management consultants.”
Holtzman sums up her view of the current direction in marketing communications as follows: “As the world continues to evolve toward highly fractionated and segmented audiences, and more and more companies (both large and small) are turning to the Internet for their promotion, ad agencies, PR firms, interactive firms and other similar service providers will have to accommodate these changes toward interactivity so that they can serve their clients — instead of having their clients drag them to the new media.